Chargeback & Dispute

How do I protect my business from chargebacks?

Chargeback liability sits with PingBusiness, not you - as the payment operator on the transaction, PingBusiness absorbs the dispute so your revenue stays untouched. A flat US$15 fee still applies per dispute (see Fees), but you're not the one fighting it.

What happens when a customer disputes a payment - who is liable?

With a standard processor, you'd be liable - reversed payment, dispute fee, and a case to contest yourself. With PingBusiness, dispute handling sits within the payment operator layer, and your revenue isn't reversed while it's pending.

Can I eliminate chargeback risk for my digital product business?

Not entirely - it's a structural feature of card networks - but PingBusiness removes your direct exposure to reversals, dispute admin, and processor penalties tied to chargeback rates.