Listings & Fulfilment

Do I need approval before I can sell a new product?

Yes. Each product listing goes through PingBusiness review before it can go live, and material changes - a new category, a different business model, or new target markets - may trigger re-review.

Can I change my product or price after it's approved?

You can update your price anytime through your dashboard. Bigger changes to what the product actually is, or its category, need PingBusiness's approval first.

What happens if I don't deliver my product after a sale?

You're expected to fulfil every completed sale promptly once notified. Failing to deliver is treated as a serious breach - PingBusiness may refund the buyer and recover that cost from you.

Who handles customer support - PingBusiness or me?

PingBusiness handles payment, billing, refund, and chargeback questions from your buyers. You're responsible for product-level support - helping buyers with functionality, access, or technical issues - typically within a couple of business days of a request.