Chargebacks

Chargebacks And Payment Disputes

A chargeback occurs when a buyer disputes a charge with their bank or card issuer.

• Handling: chargebacks are managed through our payment partner. We will notify you of any dispute and may request evidence from you (delivery logs, license activation records, correspondence, your published refund terms). Respond by the stated deadline — typically within 7 days — or the dispute will proceed without your input.
• Cost: for each chargeback, the disputed amount is deducted from your balance, plus a US$30 dispute fee. The dispute fee applies regardless of outcome — it covers costs charged by the card networks. If the dispute is resolved in your favor, the disputed amount is returned to your balance (the dispute fee is not).
• Deciding whether to fight: for low-priced products, contesting a dispute may cost more than the sale is worth. You may instruct us to accept a dispute rather than contest it.

Chargeback Thresholds

Card networks penalize platforms and sellers with high dispute rates. If your chargeback rate approaches 0.5% of transactions (early-warning level) we will contact you to address the causes; if it exceeds 0.6% (card-scheme program level) we may impose safeguards including settlement holds, volume caps, mandatory refund-policy changes, or account suspension. Sustained excessive dispute rates are grounds for termination under the Service Agreement.